This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.

Customers of Seattle-based bag manufacturer Tom Bihn are as passionate about the product as the company’s 22-person staff.

The company’s namesake has been designing and making bags for more than 20 years. He always has a sketchbook, regularly works on up to 10 designs at once and always sews the prototype of the new product himself, according to the company’s Web site.

Read more…..http://mashable.com/2010/02/04/social-media-helps-small-business/

Posted via email from Marketing Elder Care and Marketing Senior Services