Marketing Elder Care, Marketing Home Care, Home Care Sales, Marketing Senior Services, Marketing Senior Care

Thursday Elder Care Marketing Webinar Rescheduled

Hi all thanks for registering for  Avoiding Follow Up Failure, How to Turn Old Leads into New Clients 
Due to a family emergency this webinar is rescheduled for next Thursday, March 22, 2012 at 3pm Eastern.
Your log in and dial in information will remain the same.
We will send out a reminder as the new date approaches. Thank you!

Regards,
Valerie VanBooven RN BSN
Owner/ Managing Partner

See our client samples: http://MySeniorService.com
Register for our webinars and marketing videos: http://LTCSocialMark.com

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“Marketing Your Elder Care Business” Weekly Ezine


This weekly EZine is for Home Care, Elder Care, Senior Care, Senior Living, Assisted Living and any other senior service provider.
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LTCEP Weekly Elder Care Marketing EZine


Join us for “Avoiding Follow Up Failure, How to Turn Old Leads into New Clients”

Written by valerie on Feb 28, 2012 08:07 pm
Avoiding Follow Up Failure, How to Turn Old Leads into New Clients Join us for a Webinar on March 15 Space is limited.Reserve your Webinar seat now at:https://www2.gotomeeting.com/register/656639138 Join us for an enlightening presentation that shows you exactly how our team develops and delivers follow up programs that are automated and can increase revenue an …

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Marketing Home Care: The “MoneyBall” of No B.S. Grassroots Marketing

Written by valerie on Feb 28, 2012 09:35 am
http://www.gitomer.com/articles/ViewSCArticle.html?key=ajcdMibak3NVfH6zJrREdg%3D%3D By: Jeff Slutsky I recently watched the movie Moneyball, based on the book by the same title, which I read several years ago. Without realizing it, it occurred to me that I employed some of the same strategies in my No B.S. Grassroots Marketing program as Billy Beane, the GM of the Oakland A's, …

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Should Your Home Care (or Assisted Living) Business Be Marketing On Pinterest?

Written by valerie on Feb 28, 2012 09:26 am
Well, yes and no. Pinterest is NOT for business promotion as it states in it's terms of service. It is however, a great place to share cool things. If you can make what you share fun and interesting, go for it.  Do we (LTCEP) use it to promote your business? We have started down that …

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Copyright © 2012 LTC Expert Publications LLC, All rights reserved.
You signed up on the MySeniorService Website.
Our mailing address is:
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Saint Charles, MO 63301

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Join us for “Avoiding Follow Up Failure, How to Turn Old Leads into New Clients”

Avoiding Follow Up Failure, How to Turn Old Leads into New Clients
Join us for a Webinar on March 15
Space is limited.
Reserve your Webinar seat now at:
https://www2.gotomeeting.com/register/656639138
Join us for an enlightening presentation that shows you exactly how our team develops and delivers follow up programs that are automated and can increase revenue an additional 10% per year!

Every home care agency owner and elder care marketer should get a glimpse at the possibilities for their organization.

Lots of Q/A time with Valerie VanBooven and George Novoson!

Join US!!!

Title: Avoiding Follow Up Failure, How to Turn Old Leads into New Clients
Date: Thursday, March 15, 2012
Time: 3:00 PM – 4:00 PM EDT
After registering you will receive a confirmation email containing information about joining the Webinar.
System Requirements
PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server
Macintosh®-based attendees
Required: Mac OS® X 10.5 or newer

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Marketing Home Care: The “MoneyBall” of No B.S. Grassroots Marketing

By: Jeff Slutsky
I recently watched the movie Moneyball, based on the book by the same title, which I read several years ago. Without realizing it, it occurred to me that I employed some of the same strategies in my No B.S. Grassroots Marketing program as Billy Beane, the GM of the Oakland A's, featured in the book and film. Beane created a 2002 winning team that made the playoffs using a fraction of the payroll as the NY Yankees.

Billy Beane identified the key elements that win games. It's not necessarily hits, home runs, bunts or stolen bases, even though those are the highly prized talents that teams pay a premium for. The answer was getting on base. It didn't matter if the player was walked, got a hit or got hit for that matter. So, they analyzed a number of undervalued players who consistently got on base. They didn't care how they looked, how old they were, or even what position they played. A similar strategy works in your local promotions. Ask yourself "what is it that will increase my sales consistently?" Our version of "getting on base" is "putting butts in seats." That is, recruiting more repeat or regular customers. And how do I do that? I must get those potential ideal customers to come in and try me out for the first time.

So if I know that a standard low cost, grassroots type cross promotion between my business and, let's say a local florist, during the Valentine's Day season, will generally bring me 100 first time buyers, and I know that on average, for every 100 first time buyers I get I'll probably convert 30 to become new regular customers, I can predict my growth. Then with 30-40 various promotions over the year, I will be able to increase my sales to the level that I target.
In No B.S. Grassroots Marketing there's a chart that outlines this process, but it goes one step further. I include the formula for calculating the value of that new customer. For example, if a new regular customer spends an average of $1000 a year with you and you want to increase your gross sales this year by $100,000, you need to get 100 new regular customers. To do that (depending on your conversion ratio) you need to bring in perhaps 350-400 first time buyers. And to get those 400 first time buyers you will know how many of each type of promotion you need to accomplish that. Then armed with that information you simply execute your plan.

When it comes to grassroots marketing local businesses, the problem is the tendency waste a lot of time and money on promotions that just do not increase sales or show a significant return on their investment. The reason is simple. They focus on the wrong things. In my new book, No B.S. Grassroots Marketing (coauthored with Dan Kennedy), I spend a great deal effort explaining the key elements that make an effective, on-going community based grassroots marketing program. Here are some of the most important:

Simplicity. Some businesses have a tendency to make a promotion extremely complicated. In order for you to incorporate an effective grassroots strategy in the long term, keep those promotional tactics simple and easy to implement. The easier they are for you, the more likely you are to continue your community promotional efforts.

Low cost. You don't have to spend a ton of money to have a promotion that brings in new customers. Expensive local sponsorships, coupon mailers, and internet marketing may bring you some business, but at what cost? Before opening your check book, I suggest you open your eyes to see the hundreds of low-cost opportunities for getting new business, some of them are right in your own back yard. 

Drive Sales. Way too many local promotions are geared to create "good will" or "exposure" in your market place. That's fine but does it really bring in business? For the small local business person, I recommend that if you're going to take the time to implement a local promotion make sure it has the goal of driving in a customer to try you out. You'll still get the good will and exposure as an extra benefit. 

Avoid Mass Couponing. Once you start down this road it's hard to come back. Mass couponing will generally help your short term sales, but at what cost? If you do this too much, the new customers you've generated from the coupon drops will wait until they get the next coupon. When you buy space in your local print medium or insert your coupon in a group mailer, it tells the consumer that you've "paid" for the right to discount your own product. You've told them that your regular pricing means nothing. "Come on in and beat me up!" The savvy grassroots marketer will use very selective discounting to a targeted group of consumers who are not typically the crazy coupon people. 

Tracking. This is super critical. Realistically, you only can implement so many promotions in a given week or month, so choose those promotional tactics that allow you to track the results. Without tracking you'll never know which ones are working and which ones are wasting your time. Then, once you start gathering some stats on how well each type of promotion works, you can reasonably forecast what it would take to increase your sales by a targeted amount.

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Should Your Home Care (or Assisted Living) Business Be Marketing On Pinterest?

Well, yes and no. Pinterest is NOT for business promotion as it states in it's terms of service. It is however, a great place to share cool things.
If you can make what you share fun and interesting, go for it. 
Do we (LTCEP) use it to promote your business? We have started down that road on our master account. More of a test than anything….because as Katie Glass states in this article, if you cannot measure it, you cannot improve it. When we know more, we will let you know too!

Here's a great article from "Freshnetworks" that explains more:

http://www.freshnetworks.com/blog/2012/02/should-your-brand-be-on-pinterest/

Should your business be on Pinterest?

Pinterest is focused on the lifestyles of its members and encourages them to create different virtual pinboards onto which they can ‘pin’ things they like.

From September to December 2011, unique visitors to pinterest.com increased by a staggering 429% and over 3.3.million people have signed up to the website so far. In fact, it’s recently been announced that Pinterest has more than 11 million monthly visitors, making it the fastest website to surpass the 10 million mark.

The value of Pinterest to brands?

The demographics of Pinterest are particularly interesting for brands – an impressive 80% of users are women, and 55% of these are aged between 25 to 44.

So what does this suggest? Well, if you’re a brand targeting this demographic, you might want to start thinking about whether you should be on Pinterest.

Interestingly, Pinterest states in its terms and conditions that it is not a platform for self-promotion, but an online space for members to share their lifestyle, tastes and interests.

This means that (as with any social media platform) if you’re considering creating a Pinterest account for your brand, it’s worth putting a lot of thought into it beforehand, as part of an overall social media strategy. Whilst it might be okay to have a board dedicated to your current collection, the idea is that you will curate a wider selection of images and videos which tell the story behind your brand. You shouldn’t just be pushing product, but showing the lifestyle which is associated with that product.

How brands can use Pinterest

So for example, if you are a stationery company, you could have boards dedicated to doodles, great calligraphy or fun origami as well as those showcasing your best products. These do not have to come from you, but are just a curated collection of images which are already out there on the web.

The fact that Pinterest doesn’t have to be so focused on your brand may be intimidating for some – especially if you don’t have a concrete idea about who your target demographic is or what you’re trying to communicate to your customers. However, it also provides a lot of scope for some really fun social media marketing. Indeed, Pinterest even allows you to have other people contributing to your boards, which means that members can create user-generated fan content for your account if you wish.

With the freedom to use fresh content which isn’t necessarily generated from your design team, you can really investigate the different personalities of your brand. That could be anything from a pinboard dedicated to your employees favourite things, to one exploring where your products are made. Let your imagination go wild and dig deep into which niches your brand could become a Pinterest expert on.

Finally, don’t forget what your brand Pinterest account is ultimately there for. Whether you’re wanting to encourage online sales of your product or just looking to experiment, make sure you drive users back to your website and track the results. After all, if you cannot measure it, you cannot improve it.

Regards,

Valerie VanBooven RN BSN
Owner/ Managing Partner

See our client samples: http://MySeniorService.com
Register for our webinars and marketing videos: http://LTCSocialMark.com

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Video Replay: Not Enough Home Care Leads? Maybe It’s Your Website!?

Hi all, if you didn't get the chance to join is for our latest free webinar "Maybe it's your website", be sure to check out the video replay, don't miss this valuable information. The Q/A at the end is awesome too!

View it here:

Regards,

Valerie VanBooven RN BSN
Owner/ Managing Partner

See our client samples: http://MySeniorService.com
Register for our webinars and marketing videos: http://LTCSocialMark.com

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LTC Expert Publications announces the launch of their new Client Communications Center: Instant Access 24/7 to All Information

 

(February 2012) LTC Expert Publications is proud to announce the launch of a proprietary customer service and communications portal for many of LTCEP's larger clients. This portal allows clients to instantly see how their websites rank for certain keyword phrases, all of their social media, blog post and video content, leads and much more.

Roland Lacey, an SEO expert and programmer with many years of experience was instrumental in building the proprietary portal for LTCEP. The information provided to clients is accessible 24/7 and gives them the ability to use one username and password to access almost all of their accounts.

LTCEP is now the only elder care and senior service marketing company providing this level of instant access and unsurpassed communication for clients.

"We've always known that being able to see results instantly and to calculate ROI is a high priority for our clients. The addition of this portal allows this to happen 24/7. We also use this portal to provide access to educational videos, webinar replays, and tutorials on blogging and more. It's totally comprehensive and we are proud to provide this level of support." says Valerie VanBooven RN BSN Co-Owner of LTCEP.

George Novoson, Co-Owner of LTCEP adds, "The way businesses handle customer service has changed dramatically over the last few years. In order to meet the needs and demands of business owners, this is one step that we knew would be essential for our customers and provide the best service possible, 24/7."


The new Client Communications Center will allow LTCEP clients to do all of the following:

·         Easily track search rankings over time for greater insight into how their ongoing SEO efforts impact keyword positions across major search engines. All without downloading, installing or updating any SEO software.

  • Web Rankings Overview
  • Are they on the first page of Google for any of their keyword phrases? They can find out! One look through the report overview lets them quickly identify major successes, key trouble spots and the latest trends and changes in their search engine rankings and keyword positions.
  • Flexible Report Views
    •  Watch individual keyword performance fluctuate over time, and check each URL to see where it ranks for specific search terms. Filter by position or search engine, and sort by gains, losses or rank.
  • Safe Queries
    • Our portal runs the queries for them without risk to their own local IP address.
  • Scheduled Reporting
    • Scheduled reports to automatically get the updated data on the first and fifteenth of the month.
  • Competitor Identification & Tracking
    • They can see who their competitors are and how they compare. The Reporter identifies their top competitors so they can track their search rankings alongside their own.
  • Downloadable & Exportable
    •  Download reports to PDF for sharing with clients, colleagues and supervisors. Export data to XML or CSV files to use in spreadsheets or add to their records.
  • Traffic Tracker
    • See the exact traffic to their website over the last 60 days, and even as recently as today.
    • Learn the exact keyword phrase that the visitor typed in to find their website, and exactly what page they visited.
    • See their lead reports instantly.
  • Trackable Phone Number
    •  Log into their own trackable number account to instantly see the number of calls generated by their online marketing efforts. Here the recordings. Note leads vs employment calls etc.
  • Social Media
    • All social media accounts are listed with usernames and passwords and are instantly accessible from the new portal. This includes Facebook, Twitter, LinkedIn, YouTube and more.
  • Instant Access to Content
    • ·         Wondering when their last blog post went up or what it said? Instantly see all of their latest blog posts and content.

    For More Information about LTC Expert Publications and their Customer Communications Center for clients, visit them online at www.LTCSocialMark.com or call 888-404-1513.

    Regards,

    Valerie VanBooven RN BSN
    Owner/ Managing Partner

    See our client samples: http://MySeniorService.com
    Register for our webinars and marketing videos: http://LTCSocialMark.com

    Posted via email from Marketing Elder Care and Marketing Senior Services

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    “Marketing Your Elder Care Business” Weekly Ezine


    This weekly EZine is for Home Care, Elder Care, Senior Care, Senior Living, Assisted Living and any other senior service provider.
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    View it in your browser.
    LTCEP Weekly Elder Care Marketing EZine


    REMINDER! Join us for “Maybe it’s your website?”

    Written by valerie on Feb 12, 2012 08:54 pm
    Maybe it's your website? Join us for a Webinar on February 16 Space is limited.Reserve your Webinar seat now at:https://www2.gotomeeting.com/register/907627130 Join us for an enlightening presentation that shows you exactly how our team develops and delivers lead producing websites for home care agencies and assisted living facilities using some of our latest proprietary programs and …

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    Maybe it’s your website?

    Written by valerie on Feb 08, 2012 05:28 pm
    In this newsletter: 1. Maybe it's your website? 2. Shared Leads vs Exclusive Lead Programs….which is best? 3. Did you see this 20 minute Home Care Leads video? Is this email not displaying correctly?View it in your browser. Maybe it's your website? Or maybe it's not, but I bet I can show you a few …

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    Shared Home Care Leads or Exclusive Home Care Leads? The answer to the question….

    Written by valerie on Feb 07, 2012 11:14 pm
    There are an increasing numbers of Home Care Agencies and Assisted Living Facilities who are using internet leads as their one of their primary marketing tools because they believe in the power of the internet to reach their target market and to increase their client base. Seasoned elder care marketers and even new elder care

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    An Important Step Forward for Alzheimer’s Research

    Written by valerie on Feb 07, 2012 02:44 pm
    Earlier today the Obama Administration announced a commitment of new resources in the fight against Alzheimer’s disease. This is an important step for our nation, our Alzheimer’s advocacy movement, and the development and implementation of an effective National Alzheimer’s Plan. We are beginning to see the tangible results of our efforts, and we owe it …

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    REMINDER! Join us for “Maybe it’s your website?”


    Maybe it's your website?
    Join us for a Webinar on February 16
    Space is limited.
    Reserve your Webinar seat now at:
    https://www2.gotomeeting.com/register/907627130
    Join us for an enlightening presentation that shows you exactly how our team develops and delivers lead producing websites for home care agencies and assisted living facilities using some of our latest proprietary programs and information!

    Every home care agency owner and elder care marketer should get a glimpse at the possibilities for their organization.

    Lots of Q/A time with Valerie VanBooven and George Novoson!

    Join US!!!

    Title: Maybe it's your website?
    Date: Thursday, February 16, 2012
    Time: 3:00 PM – 4:00 PM EST
    After registering you will receive a confirmation email containing information about joining the Webinar.
    System Requirements
    PC-based attendees
    Required: Windows® 7, Vista, XP or 2003 Server
    Macintosh®-based attendees
    Required: Mac OS® X 10.5 or newer

    Posted via email from Marketing Elder Care and Marketing Senior Services

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    Maybe it’s your website?


    In this newsletter: 1. Maybe it's your website? 2. Shared Leads vs Exclusive Lead Programs….which is best? 3. Did you see this 20 minute Home Care Leads video?
    Is this email not displaying correctly?
    View it in your browser.
    LTCEP Newsletter!

    Maybe it's your website?

    Or maybe it's not, but I bet I can show you a few tips and tricks that will immediately generate more leads for your home care or assisted living business.
    Our next educational, fun and informative webinar is Thursday February 16, 2012 at 3pm eastern, 2pm central, 1pm MTN, 12noon Pacific.

    Space is limited.Maybe it's your website webinar, register today! (FREE)
    Reserve your Webinar seat now at:
    https://www2.gotomeeting.com/register/907627130

    Join us for an enlightening presentation that shows you exactly how our team develops and delivers lead producing websites for home care agencies and assisted living facilities using some of our latest proprietary programs and information! 

    Every home care agency owner and elder care marketer should get a glimpse at the possibilities for their organization. 

    Lots of Q/A time with Valerie VanBooven and George Novoson! 

    Join US!!!


    Shared Home Care Leads or Exclusive Home Care Leads? The answer to the question….
    FEBRUARY 7, 2012 BY VALERIE LEAVE A COMMENT (EDIT)
    There are an increasing numbers of Home Care Agencies and Assisted Living Facilities who are using internet leads as their one of their primary marketing tools because they believe in the power of the internet to reach their target market and to increase their client base.

    Seasoned elder care marketers and even new elder care marketers are interested to know if an exclusive home care lead marketing (or assisted living lead marketing) program will really make a difference in their sales….or would it be better to purchase standard shared leads (ie eldecarelink, service magic etc).Shared Leads vs Exclusive Leads, Which is Better?

    To help you decide which one is better, here are the advantages and disadvantages.

    The cost of an exclusive lead program can, on the surface, appear to be more expensive than standard shared leads programs. However, the closing ratio is usually much higher with an exclusive lead.

    Of course, this is not guaranteed because there is still a dependency on your delivering and selling skills.

    Exclusive lead programs give the elder care marketing professional or home care agency owner an advantage because there is less competition, less wasted time, and higher Return on Investment (ROI).

    Exclusive Lead Marketing Programs should include the following solutions. Missing any one of these could lead to a failed program.

    1. A lead capture website- specifically designed with your target market in mind, these sites are designed to get the prospect to take an action- either make a phone call or fill out a short form.

    2. Complete search engine optimization on your lead capture website for every local city/town/municipality that your home care agency or assisted living facility might service.

    3. Natural search engine rankings (not just pay-per-click) on page #1 of Google for dozens of keyword phrases.

    4. A minimum of weekly blog posting, 2x per month video production.

    5. Call tracking and recorded phone number that dials straight through to the office.

    6. A professionally managed Google Adwords campaign for more competitive markets thatminimizes job seekers and increases quality leads. This campaign should be run by an organization that understands the nature of the research and buying process of the elder care market, not by a "generalist" organization who serves plumbers, roofers, car dealerships and construction companies.

    Of course, there is still competition even when you purchase an exclusive leads program because the prospects may still shop around.

    Here's a sample scenario:

    • Sue the Home Care Agency Owner is buying 30 shared leads per month at a cost of $18.00 per lead.
    • $18×30= $540 per month. These are shared leads.
    • Three other Home Care Agencies in her area are also paying for these leads and marketing to these consumers.
    • Sue closes, on average, 1 lead per month from this marketing strategy.
    • She's paying $540 for one close per month.
    • Some months none of the leads close.
    • Her average client signs up for 8 hours per week.
    • She charges $21.00 per hour for a total of $168 per week in billing.
    • It takes her about 3.2 weeks to break even.
    • The cycle starts all over again.
    • Sue isn't making much money in the formula.

    What if Sue's scenario looked like this:

     

    • Sue the Home Care Agency owner spends $1050 per month on her own exclusive lead marketing program.
    • $500 is for pay-per-click campaign clicks (ie Google Adwords Clicks, managed professionally at no additional charge), and the other $550 is for a completely optimized website designed for home care lead capture, weekly blogging, videos 2x per month, and within a short time her new website is on the first page of Google for several of her local towns for various keyword phrases.
    • Sue gets 10-15 REAL leads per month, exclusive to her.
    • These leads are usually phone calls to her office, and sometimes they come in via a form filled out on her website.
    • Of those leads, she closes 3 each month.
    • Her average client signs up for 8 hours per week.
    • She charges $21.00 per hour for a total of $504 per week in billing.
    • It takes her about 2 weeks to break even.
    • She enjoys a profit each month, and the cycle continues, and gets better.
    • Each week she watches her website move up the ladder in the search engine results because she is not relying solely on pay-per-click to attract leads.
    • She is eventually seeing more exclusive leads because she dominates natural search.
    • She can decrease the cost of her Pay-per-click campaign as she sees increasing natural results.
    • Sue also has a built in e-newsletter that automatically follows up with all of her inquiries, even 6 months later.

    Scenario #1 looks like the least expensive option, but the reality is that it doesn't do Sue much good at all. She has not made an investment in her own website, her own content, and her own internet presence. She running on a wheel that doesn't help her business very much at all.

    Your scenario may be similar to one of these, or completely different.

    Just remember that although a shared lead cost at $18.00 per lead sounds cheap, but at the end of the day, they may be more expensive than you think.

    Invest in your own internet presence. Build a program that will benefit your business for years to come. One that you can help manage and direct, but that is completely done for you. Get back to working ON your business instead of FOR your business chasing shared leads every month.

    Invest in you, and reap the rewards!


    Did you miss the Home Care Leads Webinar?

    Watch this 20 minute gem!


    Regards,

    Valerie VanBooven RN BSN

    Owner/ Managing Partner

    See our client samples: http://MySeniorService.com
    Register for our webinars and marketing videos: http://LTCSocialMark.com

    Contact LTCEP

    Copyright © 2012 LTC Expert Publications LLC, All rights reserved.
    You opt in.
    Our mailing address is:
    LTC Expert Publications LLC
    3220 Domain Street

    Saint Charles, MO 63301

    Add us to your address book

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